At jillif, we believe your personal data belongs to you. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player on our platform. We've written this in plain language because you deserve to understand it — not just sign it.
Six principles that define how jillif handles your personal information as a Filipino player.
jillif does not sell, rent, or trade your personal information to third-party marketers or advertising networks. Your data exists to operate your account and comply with legal obligations — not to generate revenue for advertisers.
All data transmitted between your browser and jillif is protected with 256-bit SSL/TLS encryption — the same standard used by Philippine banks and GCash. Login credentials, payment details, and personal documents are encrypted in transit and at rest.
jillif collects only the data necessary for specific, legitimate purposes: running your account, processing payments, verifying your identity, providing support, and meeting legal obligations. We do not collect data speculatively or for undefined future uses.
As a jillif player, you have the right to access a copy of the personal data we hold about you. Submit a data access request via our live chat support team and we will provide a structured summary within thirty (30) days of verification.
Subject to legal retention requirements — including Anti-Money Laundering obligations under Philippine law — you may request deletion of your personal data upon closure of your jillif account. We retain only what the law requires us to keep and for no longer than mandated.
jillif's data practices are designed in alignment with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and its Implementing Rules and Regulations. Filipino players are entitled to the full suite of data subject rights provided under Philippine law.
This Privacy Policy (the "Policy") is issued by jillif Casino ("jillif", "we", "us", or "our") and describes how we collect, use, store, share, and protect the personal data of individuals who access or use the jillif online gaming platform at jillif.org (the "Platform").
This Policy applies to all users of the Platform, including registered account holders and visitors who have not completed registration. It forms part of the contractual relationship between jillif and its registered players and should be read together with our Terms & Conditions.
By accessing the Platform, creating an account, or otherwise interacting with jillif's services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you should not use the Platform.
Philippine law: This Policy is designed in alignment with Republic Act No. 10173 — the Data Privacy Act of 2012 — and applies to all Filipino players who use jillif Casino, regardless of the device or connection from which they access the Platform.
jillif Casino operates the Platform at jillif.org and acts as the Data Controller for the personal data of its players and users — meaning jillif determines the purposes and means of processing your personal data.
For data protection enquiries, access requests, and complaints, players may contact jillif's Data Protection Officer (DPO) via the live chat support function available in the Platform dashboard or by email to the support address published in the footer of this website and in your Account dashboard.
All support communications should include your full registered name and Account ID to enable prompt identification and resolution. jillif's support team operates twenty-four (24) hours a day, seven (7) days a week, on Philippine Standard Time (UTC+8).
jillif collects personal data across several categories. The specific data collected depends on the nature of your interaction with the Platform:
| Category | Data Points Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number, and ID document images (UMID, PhilSys, Passport, Driver's License, SSS ID, PRC ID, Postal ID). |
| Contact Data | Philippine mobile number, email address, and home address (city, province, ZIP code). |
| Account Data | Username, password (stored in hashed form only — never in plain text), account preferences, responsible gaming limit settings, communication preferences, and session history. |
| Financial Data | GCash account number or registered mobile, PayMaya wallet details, bank account details (BPI, BDO, Metrobank), deposit and withdrawal records, transaction timestamps, and Philippine Peso amounts. |
| Gaming Data | Game titles played, bet amounts, game round outcomes, session start and end times, RTP-related data, and bonus utilization records. |
| Device & Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, timezone, and mobile network provider. |
| Behavioural Data | Pages visited on the Platform, navigation patterns, feature usage, click data, and session duration — collected via cookies and analytics tools. |
| Support Data | Records of communications with jillif's customer support team, including live chat transcripts, complaint details, and resolution notes. |
jillif does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or mandated by applicable law.
jillif collects personal data through the following mechanisms:
jillif processes your personal data only where we have a lawful basis to do so. The primary purposes and their corresponding legal bases are:
Note on Consent Withdrawal: Where jillif relies on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawal of consent does not affect processing carried out on other legal bases (e.g., legal obligation).
jillif does not sell, rent, or trade your personal data to third parties. Data is shared only in the following circumstances and with the following categories of recipients:
In all cases, jillif implements appropriate contractual and technical safeguards to ensure that data shared with third parties is used only for the purposes described and is protected to a standard consistent with this Policy.
7.1 jillif primarily processes and stores data within the Philippines. In some cases — particularly where jillif uses cloud infrastructure or third-party service providers with operations in other countries — your personal data may be transferred to, or accessed from, servers outside the Philippines.
7.2 Where such transfers occur, jillif ensures that appropriate safeguards are in place consistent with the requirements of the Philippine Data Privacy Act, including contractual data protection clauses and, where applicable, adequacy assessments of the recipient jurisdiction's data protection standards.
7.3 By using the jillif Platform, you acknowledge that your data may be processed in jurisdictions outside the Philippines. If you have concerns about specific international transfers, you may contact jillif's Data Protection Officer for further details.
8.1 jillif retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements. The primary retention periods are:
| Data Category | Retention Period |
|---|---|
| Account and identity data (KYC) | Duration of account plus five (5) years after closure, per AML regulatory requirements. |
| Financial transaction records | Five (5) years from the date of the transaction, as required by Philippine AML law. |
| Gaming session records | Three (3) years from the date of the session. |
| Customer support records | Three (3) years from the date of the interaction. |
| Marketing consent records | Duration of consent plus three (3) years from last interaction. |
| Device and technical data (logs) | Twelve (12) months from collection. |
8.2 After the applicable retention period expires, jillif will securely delete or anonymize your personal data. Anonymized data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.
As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you are entitled to the following rights with respect to your personal data held by jillif:
You have the right to be told what personal data jillif collects about you, the purposes for which it is processed, how long it is retained, and with whom it is shared. This Policy serves as jillif's fulfilment of this obligation.
You may request a copy of the personal data jillif holds about you. Submit a Data Subject Access Request (DSAR) via our live chat support with your Account ID. We will respond within thirty (30) calendar days of identity verification.
If any personal data we hold about you is inaccurate or incomplete, you may request correction. Contact support with the specific data to be corrected and supporting evidence where applicable. Most account details can be updated directly in your Account Settings.
Subject to mandatory legal retention obligations, you may request deletion of your personal data upon closure of your jillif account. Data required for AML compliance will be retained for the legally mandated period and cannot be deleted upon request.
Where jillif processes your data on the basis of legitimate interest, you may object to that processing. You may also withdraw consent for marketing communications at any time by updating your notification preferences in Account Settings.
You may request a structured, machine-readable copy of personal data you have provided to jillif for portability to another service. This right applies to data processed by automated means on the basis of consent or contract.
If you believe jillif has processed your personal data in violation of RA 10173, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact jillif's DPO first to attempt resolution.
To exercise any of the above rights, contact jillif via the live chat support function in your Account dashboard. jillif will respond within thirty (30) days and may request identity verification before processing your request.
10.1 jillif uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform to provide essential functionality, analyze usage, detect fraud, and — where you have consented — to deliver personalized promotional content.
10.2 The cookies used on the jillif Platform fall into the following categories:
10.3 You may manage cookie preferences through your browser settings. Blocking cookies may impair certain Platform features. jillif does not use third-party advertising cookies that track your behaviour across external websites.
11.1 jillif Casino is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.
11.2 Age verification is conducted as part of the KYC process for all registered accounts. If jillif discovers that personal data has been collected from a person under 21, the associated account will be immediately closed and all collected personal data will be deleted, subject only to legal requirements to retain records of the attempted access.
11.3 Any individual who becomes aware that a person under 21 has registered on the jillif Platform should report this to jillif's support team immediately via live chat.
21+ Policy: jillif enforces a strict 21+ age requirement at all points of Platform access. Parents and guardians in the Philippines are encouraged to use device parental controls and content filtering tools to prevent underage access to online gaming platforms.
12.1 jillif implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or destruction:
12.2 While jillif takes security seriously and maintains industry-standard protections, no digital system is fully immune to security risks. Players are encouraged to use strong unique passwords, enable 2FA, and never share their login credentials.
13.1 The jillif Platform integrates third-party game studios (including JILI Gaming, Pragmatic Play, and Evolution Gaming) whose game interfaces operate within the Platform environment. When you play a game, limited session data is transmitted to the relevant studio's servers for game operation purposes. These studios are bound by data protection requirements under their licensing agreements with jillif.
13.2 jillif does not include hyperlinks to external websites within the Platform content itself. Where references to external resources appear in Platform documents (such as in responsible gaming guidance), those references are informational. jillif is not responsible for the privacy practices or data collection of any external organisation, government body, or website referenced in its communications.
14.1 jillif may send you promotional communications — including bonus offers, new game announcements, and Philippine-themed promotions — via SMS to your registered Philippine mobile number, email, and in-Platform notifications, where you have provided consent to receive such communications.
14.2 Opting Out: You may withdraw consent to receive marketing communications at any time by updating your notification preferences in Account Settings under Communication Preferences. Alternatively, contact jillif's support team via live chat. Opt-out requests will be processed within five (5) business days.
14.3 Withdrawal of marketing consent does not affect communications that are operationally necessary — such as account security alerts, KYC verification requests, transaction confirmations, and responsible gaming notifications. These communications are sent regardless of marketing consent status as they are necessary for account operation.
14.4 jillif does not share your contact details with third-party marketing entities. All promotional messages you receive are issued directly by jillif in connection with Platform services.
15.1 jillif is subject to Anti-Money Laundering obligations under Philippine law, including relevant provisions applicable to online gaming operations. Compliance with these obligations requires jillif to monitor financial transactions, maintain detailed transaction records, and report suspicious activity to the Anti-Money Laundering Council (AMLC) where required.
15.2 Transaction monitoring is conducted using automated systems that analyse deposit and withdrawal patterns, betting behaviour, and payment method usage. These systems flag accounts for manual review where anomalies are detected. jillif may not be able to disclose to a Player that their account is under AML review if such disclosure would compromise the integrity of the investigation or violate applicable law.
15.3 jillif processes data for fraud prevention purposes using device fingerprinting, IP reputation analysis, and payment fraud detection tools. These systems help protect jillif players from account takeover, payment fraud, and identity theft — all of which have affected Philippine online services in recent years.
Your role: If you notice unusual activity on your jillif account — including unrecognised logins, unexpected transactions, or suspicious password reset messages — report it to jillif's support team immediately. Protecting your account helps protect the wider jillif player community.
16.1 jillif reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect how your personal data is used or your rights as a data subject — will be communicated to registered Players via in-Platform notification and/or email at least seven (7) days before the changes take effect.
16.2 Non-material changes (such as clarifications or corrections that do not alter the substance of our data practices) may be made without advance notice. The effective date at the top of this Policy will be updated to reflect any revision.
16.3 Continued use of the Platform after the effective date of any amendment constitutes your acknowledgment and acceptance of the revised Policy. If you do not accept the revised Policy, you should close your jillif account before the effective date.
16.4 The most current version of this Policy is always accessible at jillif.org/privacy-policy.
17.1 For any questions, concerns, or requests relating to this Privacy Policy or jillif's data practices, please contact our Data Protection Officer via the 24/7 live chat support function in your Account dashboard. Include your full registered name and Account ID in all data-related communications.
17.2 Complaint Resolution. If you have a complaint about how jillif has handled your personal data, jillif will acknowledge receipt within five (5) business days and endeavour to resolve the matter within thirty (30) calendar days. Complex complaints may require additional time, in which case jillif will notify you of the extended timeline.
17.3 National Privacy Commission. If you are not satisfied with jillif's response to your complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012. Information about the NPC complaint process is available on the NPC's official website.
Effective Date: This Privacy Policy was last reviewed and updated on 1 January 2026. Your continued use of jillif Casino after this date constitutes your acceptance of this Policy in its current form.